Talk to Customer Service 1(833) 491-1328
Return Policy
We're hoping you love our devices as much as we do, but in the event that you don’t love or have problems, we have 30 Day Returns and 12 Month Warranty! Don’t worry about it. Just follow the following steps.
RETURNS & EXCHANGES
1. Be sure to contact our customer service team at support@timekettle.co detailing issues or feedbacks you have with our product.
2. Be Sure:
- All items must be returned in their original selling condition.
- All items must be returned with their original boxes.
- All items must be returned in one package.
3. We will email you back within 2 business days with next steps of either sending you another one or issuing you a refund.
Notes:
* For non-quality related warranty claims, the buyer is responsible for shipping costs.
* For quality-related warranty claims, Timekettle will cover the shipping costs. (Only after troubleshooting with us can we confirm whether it is a quality issue. And video(s) are required during the troubleshooting process.) Please contact our customer service team via Email at support@timekettle.co for details.
* Once the 30-day Returns period has expired, returns for non-quality-related issues will not be accepted.
* For purchases not made directly through Timekettle‘s online stores, please contact retailers for refunds.
* If the consumer initiates the cancellation of the order before the shipment time, the order can be canceled.
* Our warehouse addresses are as follows. If a consumer needs to return a product, they must contact us via email at support@timekettle.co for authorization before returning the item. Please DO NOT return the product without prior approval. Refunds will NOT be processed for unauthorized returns.
- Warehouse in the US: 2070 W 11th St, Upland, CA, United States
- Warehouse in the UK: unit 3 tamebridge industrial estate, aldridge road, perry barr, Birmingham West Midlands b42 2tx United Kingdom
- Warehouse in Germany: Am Mantel 4, Bruchsal Baden-Württemberg, Germany
- Warehouse in China: Room 612, Building 4th, Minqi Science Park, Pingshan 1st Rd, Nanshan district, Shenzhen, Guangdong province, China
FAQs
Still have questions about your order, or a general enquiry?
How long will processing my return take?
Please give us 10-15 business days to process your return.
Is VAT refundable for returned items?
Please contact your local customs authority for more information here. Unfortunately, this one is out of our hands!
Do you offer free shipping on returns?
For non-quality related warranty claims, the buyer is responsible for shipping costs.
For quality related warranty claims, Timekettle will cover the shipping costs. Please contact our customer service team by support@timekettle.co for details.
Easy Returns & Exchanges
Start your return or exchange process by contacting us at support@timekettle.co with your order number, or simply use the form below. We aim to provide a timely response, typically within 1-2 business days.
