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Troubleshooting in 24h

Tutorials

Detailed instruction and troubleshooting videos.

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FAQs

Check most frequently asked questions.

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Video Calls

Communicate with our technical team in real time when it is necessary.

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Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.

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We are here to help

We're providing global customer service with phone call, email and online chat to help you in anywhere and anytime.
-- Phone Call: +1(833) 491-1328 (Answers are available in English and Spanish.)
-- Email Service reply in 24h: For all product and order issues, please contact us at support@timekettle.co.
-- Address: Building A#612, Minqi Science Park，No. 65 Lishan Road, Pingshan Community, Taoyuan Street, Nanshan District, Shenzhen

Other Enquiries

Media Enquiry

If you are interested in collaborating with our social media, please email us at social@timekettle.co.

USA Corporate & Education Purchase Inquiry

We warmly welcome all suggestions and enquiries. If you have USA corporate & education purchase inquiry, please email us at simon.ding@timekettle.co.

Global Distribution & Bulk Purchase Inquiry

If you have global distribution & bulk purchase inquiry, please email us at dorothy.cui@timekettle.co.

Amazon Customer Service

For all product and order issues from amazon store, please contact us at us.support@timekettle.co.

Free Shipping Service

We're offering Global Shipping service and very excited to offer Free Shipping for the order over $119.

12 Month Warranty

In the event that you have problems, don't worry, we have 12 Month Warranty.

Global Customer Service

We're providing global customer service with phone call and email to help you in anywhere and anytime.